1. General Policy

At DTF Center San Antonio, your satisfaction is our priority, and we strive to provide a smooth and seamless experience for all of our customers. Please review our return and processing policy to understand how we handle refunds and returns.

2. Eligibility for Refund

2.1 Refund requests must be submitted within 7 days from the purchase date.

2.2 To be eligible for a refund, the following conditions must be met:

• The request is made before the order has been shipped or printed.
• The product is in its original condition.
• You have proof of purchase (order number, receipt, or invoice).

3. Refund Process Before Printing

3.1 To initiate a refund before the order is prepared, please contact our customer support team at support@dtfcentersa.com. Provide your order number along with a detailed explanation of the reason for your refund request.

3.2 Upon review and approval of your request, we will process the refund, and a credit will be applied to your original payment method within 3-7 days.

4. No Refunds After the Order is Printed,In Printing Queue, Shipped, or Picked Up

4.1 Once the order has been printed, is in the printing queue, shipped, or picked up, we are unable to process refunds due to the custom and personalized nature of the product. Custom products are not eligible for return under our policy.

4.2 If you have any concerns after the order has been printed, shipped, or picked up, please contact our customer support team. We will address the issue to the best of our ability.

5. Returns of Blank Products or Non-Custom Items

5.1 Returns for blank products or items like blanks (e.g., apparel, accessories) may be subject to a restocking fee. This fee will be determined on a case-by-case basis, and any charges will be deducted from the refunded amount.

5.2 In the case of a return for blank products, customers may also be required to pay an inventory re-stocking fee.

6. Image Quality and Design Issues

6.1 Our company is not responsible for any low image quality, overlapping designs, incorrect nesting, or cropped areas that may occur due to customer-provided designs. In such cases, the customer will be considered to have not met the refund criteria, and the order will not be eligible for a refund.

6.2 Customers are responsible for ensuring the quality and accuracy of the designs provided for printing. Please check your files for any potential issues before submitting them to avoid delays or problems during the printing process.

6.3 Our staff is not obligated to check for potential quality issues in customer-provided designs. If a staff member chooses to check and provide written feedback, this is done at their personal discretion. Should you accept this feedback, the entire responsibility for the design will fall upon you.

7. Processing and Shipping Delays Due to Customer Error

7.1 Any delay in processing or shipping caused by customer errors (e.g., incorrect shipping information, design specifications) may extend processing and shipping times.

7.2 Customers are responsible for ensuring the accuracy of the details provided during the ordering process. Please double-check all order information to prevent any delays.

8. Acceptance of Terms for All Order Types

8.1 These terms apply to all types of orders: in-store pickups, fulfillment orders, and online orders. By placing an order in-store, online, or for pickup, you accept and agree to these terms and conditions.

9. Late or Missing Refunds

9.1 If you have not received your refund within the specified period, please check with your bank or payment provider for any delays.

9.2 If the issue persists, please contact us at support@dtfcentersa.com for assistance.

10. Changes to This Policy

10.1 We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.

11. Contact Information

For any questions or concerns regarding our refund and processing policy, please reach out to us at support@dtfcentersa.com.